Resume
My Work History
Oct 2023- Present
Learning and Development Lead
ARC'TERYX
Vancouver, BC
Led onboarding and skills training programs to drive performance in warehouse and manufacturing operations.
Delivered "Micropeaks: Lead Self" workshops to 750+ employees; achieved 91% completion and 4.5 NPS.
Launched Train-the-Trainer program for AutoStore Automation across Inventory, Inbound, and Outbound.
Partnered with People & Culture and site leaders to address skill gaps with targeted learning solutions.
Built team capability and confidence across multilingual, high-volume operational environments
2021- 2023
Marketplace Learning Specialist
Learning and Development Specialist
Best Buy Head Quarters
Vancouver, BC
Led onboarding and leader programs at Best buy Marketplace
Preparing and facilitating the Mobile Training Strategy across Canada, including in-store and regional induction, individual development plans, and selling skills application.
Mentoring and supporting store leadership teams to grow as confident, skilled leaders who model excellence in retail behaviors and attitudes.
Influencing store performance through coaching that focuses on applied learning, observable skill development, and continuous feedback.
2020 - 2021
Essential Skills Facilitator
ACCESS
New Westminster, BC
-Developed, created, and managed the online learning platform
-Develop learning materials specific to the client workflows as part of the model learning program
-Facilitates administrative components for existing in-person and online courses, conferences, and different departmental events
-Train the trainer and project facilitation to multiple different partners all over Canada
March - 2019
Director
Digital Media Academy
University of British Columbia
-Program development; Plan and deliver staff training components
-One on one meetings for group and individual training needs
-Maintain high levels of staff and conduct through mentorship and support to staff and volunteers.
-Technical assistance to fellow instructors using specialized programs
2017 - 2019
Principal
UNDERTHEGUI
-Registration and Payment Administration
-Class and Instructor management
-Parent-Principal interviews
Madrona School
2016-2019
Special Education Educator
Burnaby School District
Burnaby, BC
-Developed curriculums in collaboration with other teachers in special teams to ensure consistency and alignment with long term goals.
-Measured student achievement objectives
-Taught general life skills for grades 3-12
2013-2016
Early Childhood Educator
Mem?iman Child Development Centre
Sechelt, BC
- Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
-Measured student achievement objectives
-Assess the abilities, interests and needs of children and discuss progress or problems with parents and other staff members
2008-2012
Co-owner/ Manager
Cuppa Joy Coffee House
-Coordinating analysis and planning of restaurant profitability and sales levels
-Facilitating management and direction of all aspect of restaurant operations
-Staff management
Vancouver, BC
Education
VCC
Provincial Instructor Diploma
Vancouver, BC
Langara College
Special Education
Vancouver, BC
Douglas College
Essential Skills Facilitator Certificate
Coquitlam, BC
Capilano University
Early Childhood Education
North Vancouver, BC